I ordered the large Snow Rose Serissa and I am very impressed. The company emailed me to tell me they could not ship the Serissa at that time due to the cold . I let them know I was willing to wait. They then notified me when they were shipping it and I received it early. The packing of the Serissa was very efficient. There was no damage to the plant or pot and the soil was all in place. I purchased another bonsai and it also was received in great condition. As of today (2 weeks) after arriving the Serissa is looking good and seems to have adjusted so far to the change.